Ontact News - April 2023

Dear Ontact Korea users,

Here are the latest updates and improvements from this week to help you stay informed and make the most of our service.

📦 UPS Surcharge Update

Please note that UPS shipping rates have been updated due to a surcharge adjustment. See the notice

This may result in slightly higher shipping costs for some destinations. We always recommend comparing carriers (FedEx, UPS, EMS) at checkout to choose the best option for your needs.

💳 Extra Fee Payment Method Update

We’ve updated how extra fees (such as customs, inclusion, split, or other service fees) must be paid. See the notice

👉 All extra fees must now be paid in USD before you can proceed with:

• Entering item data
• Submitting a shipping request

This change helps us process your packages faster and avoid delays in handling.

🔎 Fast Order – Search Feature Improvement

We’ve improved the Fast Order search experience to make your shopping easier and faster.

✨ What’s new:

• More accurate product search results
• Easier product discovery

You can now find and order your favorite items from Korea with less effort directly through our Fast Order feature. Visit the Fast Store

💡 Final Note

We’re continuously working to improve your experience with Ontact Korea. If you have any questions, feel free to contact our support team anytime via our Q&A page.

Thank you for your continued support 💙

— Ontact Korea Team